Refund policy

Refund & Return Policy – GoopLab

At GoopLab, we aim to keep the return process clear, fair, and simple for all customers.

1. Returns

Customers may request a return within 7 days of receiving the product, provided that:

• The item is unused
• The item is in its original condition
• The item is returned in its original packaging

Products that show signs of use, damage, or missing packaging may not be eligible for return.

2. Non-Returnable Items

Certain products are not eligible for return due to hygiene or safety reasons.

In addition, any product purchased using a discount code or during promotional/sale periods is considered final sale and is not eligible for return or exchange.

Exception

Returns or exchanges are only accepted in the following cases:

• You received the wrong item
• The item arrived damaged or defective

In such cases, please contact us promptly after receiving your order so we can review the issue and provide a suitable solution.

3. Refunds

Once the returned item is received and inspected, approved refunds will be processed to the original payment method used at the time of purchase.

4. Processing Time

Refunds may take 7 to 14 business days, depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We will review the case and offer a replacement or refund, depending on the situation.

6. General Note

We encourage customers to carefully review product descriptions before purchasing, especially for sale or discounted items, as these are considered final sale unless an issue falls under the exception cases above.